Providing the highest level of customer service (Chat/E-mail/Phone);
Answering incoming calls and meeting targets set by the Client and management;
Following company policies and procedures, ensuring quality;
Performing daily tasks in an efficient and timely manner;
Achieving quality goals for calls and customer satisfaction.
What do we expect from you?
Language: Proficiency in Catalan (C1) and English (C1);
Experience: Customer Service experience is mandatory, cool if you have experience in sales;
Technology: Knowledge of MS Office and developed computer skills;
Personality: Motivated and enthusiastic;
Youre a good candidate if you have:
Ability to prioritize and plan;
Independence AND ability to work with minimal supervision;
Ability to solve problems;
Attention to detail;
Type of contract you choose yourself;
Base salary + bonuses;
Fully remote work (you have to live in Poland)
What else should you know?
Co-financing for eyeglasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
We offer private Medicover healthcare;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.