Two-Up Digital is a vibrant full-service digital design and development agency. We specialise in the betting & gaming and entertainment industries. Two-Up Digital has an opening for a Customer Operations Representative role in Kraków to join the brand new Customer Operations team.
The Customer Operations Team is responsible for analyzing and assisting with client requests. Customer Operations Team is also managing all user accounts and actions from a compliance viewpoint via various tools and systems. Were looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn. All Customer Operations Representative positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule. We are currently looking for individuals interested in mostly day shifts, as well as individuals interested in mostly night shifts.
Provide assistance to individuals through live chat and email interaction
Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
Managing user accounts
Analyzing accounts for potential fraudulent activity
Formulating various user reports: such as income, suspensions, deposit history
Communication with UK-based teams in order to receive and act upon all feedback
Maintain and expand knowledge base for both customer service, as well as compliance aspects
Must be able to work in a fast paced environment.
Must possess strong skills in applying complete fact finding, analytical and problem solving methods and techniques.
Possess strong interpersonal skills and have mature judgment and initiative.
Must have the ability to process information effectively, to learn new materials, identify and define problems, and to make decisions.
Excellent written and verbal English skills
Excellent attention to detail
High communication and interpersonal skills
We are currently looking for individuals interested in mostly night shifts.
Nice To Have
Experience in working with tools such as Iovation, Tableau, payment provider platforms: Realex or Secure Trading
Experience in a previous Customer Service role
Experience in MS Office tools
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