OFERTY PRACY

Responsibilities

• Creating and booking of Orders in the ERP system
• Handling customer requests
• Ensure resolution to customer requests
• Contact with the customers via e-mails/phone
• Updating the information in the system (regarding clients, supplies, pricing)
• Gathering information from logistics partners and informing customers regarding availability and deliveries
• Building a relation with clients and sales representatives
• Checking and solving potential issues between client purchase orders and system information
• Solving issues regarding damaged goods, shipment delayed, etc.
• Handling complaints related to logistics and return transports
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Escalating any problems, delays, inconsistencies
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas
• Daily monitoring the assigned orders and customer requests

Qualifications

Minimum qualifications

• Very good knowledge of German, willingness to use it both on email and on call
• Communicative level of English
• Good MS Office (especially MS Excel) knowledge
• Analytical thinking and ability to learn fast
• Personal culture and ability to deal with the client properly
• High motivation and willingness to learn

Preferred Qualifications / Skills

• Previous experience in Customer Care/ Order Management
• Familiarity with SAP

We offer

• Attractive salary
• Possibility to take part in the new process
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)