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Praca: IT support Specisalist with Dutch


IT support Specisalist with Dutch

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.



 Inviting applications for the role of IT support with Dutch 

 

Responsibilities:

  • Answering phone calls in the mentioned languages, on a priority established by the team leader; 
  • Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
  • Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings; 
  • Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed; 
  • Sharing with all team members any knowledge obtained through end-user or resolver interactions; 
  • Arranging working schedule with colleagues flexibly, according to business needs. 
  • Successfully attending / completing the training plan
  • Providing assistance to new colleagues whenever possible; 
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;  

Qualifications:

  • Very good knowledge of Dutch, min C1. 
  • Communicative level of English 
  • Good MS Office (especially MS Excel) knowledge. 
  • Analytical thinking and self-starter. 
  • Availability to work in shifts
  • Personal culture and client management expertise. 
  • High motivation and ability to learn. 
  • Ability to work under time pressure.  

What can we offer?

  • Attractive salary
  • Stable job offer - employment contract
  • Work in the multicultural environment
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days,  biking policy)
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