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Inviting applications for the role of the Customer Support with Norwegian
Monitoring complaints status and managing the resolution report
Supporting Italian team with open complaints concerning electronic invoices
Continuous improvements of the complaints process Providing daily/weekly/monthly analysis of complaints for the CC team/ team leaders/ stakeholders
Close cooperation with credit collection team on disputes process
Monitoring Quality Checks, providing feedback and possible solutions
Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
Perform all tasks in compliance with Genpact internal policies, procedures.
Successfully graduating the training plan attached to the position and the tasks.
Spanish, min C1 level
English on a good level
Experience in customer service
Genuine interest in working in a service environment as well as in Quality and acquiring technical knowledge
Candidate is open and skilled in using one’s interpersonal style to meaningfully understand and interact with others
Good knowledge of MS Office
Motivation to work in fast pace environment, willingness to learn