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Praca: Customer Facing Specialist with German


Customer Facing Specialist with German

Function: Operations

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of a Customer Facing Specialist with German

 

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities
  • Provide requested services to customers as a part of Service Catalogue
  • Review and provide information about the situation of their orders, deliveries, and invoices data
  • Monitor customer compliance to agreed logistic trade terms
  • Review and provide logistic or descriptive information of products
  • Inform the customer about the out of stock proactively and when that affects the order
  • Manage the unloading time slots with customers
  • Maintain the record of the most common issues and problems and their solution status
  • Accountable for an alert generated by its own customers and ensure they are solved within agreed times
  • Follow up if needed with the customer regarding product & price lists for master data updates
  • Support proper Order Management process
Qualifications

Minimum qualifications

  • Very Good German and English min. B2
  • Excellent communication skills, ability to cooperate with external and internal customers
  • Ability to work with various IT applications (SAP, PEGA, AR Collect, reporting tools, etc.)
  • Problem solving and decision-making ability
  • University Graduate (min. Bachelor)
  • Ability to set priorities and to work effectively under pressure of time
  • Service mindset and ability to resolve complex business problems across the organizational silos
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
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