Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances, ability to influence the tasks needed to resolve high priority incidents
Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to
Detailed ITIL awareness, ITIL Certification would be an advantage
Excellent English communication skills, both written and verbal
Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data, ability to manage and collaborate with virtual teams
Knowledge of Problem Management, Incident, Management, and Change Management
What duties will help you grow?
Management and delivery of Major Incident Management
Coordination, planning, escalation, communication and resourcing during Major Incidents
Production and maintenance of the Major Incident communication, monitor and escalate status as needed for Priority 1 and 2 outage tickets
Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
Ensure timely provision of agreed regular reports and documents, participation in Major Incident reviews
What have we prepared for you?
Space where you can develop yourself:
Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.
Our legendary atmosphere:
We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
A lot of benefits:
Private medical care which can be extended by a package of dental services purchased on preferential terms.
Private life insurance which can be extended by oncology package purchased on preferential terms.
Referral bonuses for recommending your friends to Capgemini.
Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).