Stanowisko pracy:
 

OFERTY PRACY

Praca: IT Support Specialist


Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
IT Support Specialist
Miejsce pracy: woj. opolskie
Nr ref.: DK/L1S/WAW/11

Avenga jest światowym ekspertem w obszarze IT i transformacji cyfrowej. 

W ramach linii Transforming Industries świadczymy szeroką gamę usług – od doradztwa strategicznego, usług związanych z customer experience, projektowaniem rozwiązań, po tworzenie oprogramowania.  W ramach obszaru Avenga IT Professionals oferujemy outsourcing najwyższej klasy specjalistów w trzech modelach współpracy: staff augmentation, team leasing i rekrutacje stałe. 

Łączymy kreatywność i innowacyjność z umiejętnością szybkiej realizacji kompleksowych projektów nastawionych na uzyskanie wymiernych korzyści oczekiwanych od dużego dostawcy rozwiązań IT.

Avenga to ponad 2500 profesjonalistów i 20-letnie doświadczenie w realizacji projektów IT.

Jesteśmy obecni w Europie, Azji i USA. W Polsce działamy od 2004 roku (poprzednio pod nazwą IT Kontrakt).

 

Responsibilities

  • Oversight on requests for system
  • Triaging, communication and documentation of requests
  • Creation and Ownership/Maintenance of Hypercare/Level 1 Support Handbook
  • Answering user enquiries on how to use the application, also in conjunction with Basecamp 2.0, the Enterprise Recipe Management (some business knowledge required)
  • Investigation of defects etc. 
  • Defect Management (Exploratory Application testing to verify software quality / implementation of user stories)
  • Coordination with Level 2 support for installations of hotfixes etc.

Requirements

  • At least 2-3 years of experience for example as IT Business Analyst, System or Application Support in a similar environment 
  • Understanding of lean agile practices and how to apply them
  • Experience in CSV and GxP compliant environment
  • Experience in Excel and analyzing large data sets for root cause analysis of bugs (at least basic VBA knowledge desired)
  • Experience with Jira Backlogs/Kanban Boards
  • Understanding of business processes in the manufacturing environment
  • Fluent in English
Please include in your application the following consent:I agree to the processing of my personal data provided by me, not mentioned in art. 221 § 1 of the Labor Code, or other specific provisions applicable pursuant to art. 221 § 4 of the Polish Labour Code, in order to recruit by the Administrator - Avenga IT Professionals Sp. z o.o. with registered office in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, for the position IT Support Specialist.
APLIKUJ TERAZ

Najnowsze oferty pracy

Technical Support Agent with German & English

HCL Technologies
opolskie/

Tasks: As a Technical Support Agent with HCL Technologies, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be...
Dodane: dzisiaj

IT Business Support Manager

Genpact PL
opolskie/

Inviting applications for the role of the IT Business Support Responsibilities Manage Relationship with Client, Business partners, Biz IT organization, corporate team and other partners. Ensure all the customer issues are proactively identified,...
Dodane: dzisiaj

Junior Master Data Administration Specialist

Genpact PL
opolskie/

Inviting applications for the role of Master Data Administration Specialist Responsibilities: Based on the input provided by requestor, creating the material master data for all material types in SAP BPM, SAP PLM and SAP APO. Ensuring the...
Dodane: dzisiaj

Kundenberater mit Deutsch

Concentrix
opolskie/

Möchten Sie Teil des Branchenführers im Kundenservice werden, der auf einen Schritt voraus ist? Was zeichnet uns aus? Amerikanische Standards Wir wollen Vorbild für unsere Mitarbeiter und andere Unternehmen sein Wir investieren in die Zukunft...
Dodane: dzisiaj